Local Resources

Crisis Services in Iowa

 Your Life Iowa: 1-855-581-8111 (call) and 1-855-895-8398 (text)

 Iowa Crisis Chat: 1-855-325-4296 and https://www.iowacrisischat.org/

 Iowa Warm Line: 1-844-775-WARM (9276) 

Crisis Services in Polk County, Iowa

Polk County Mental Health Mobile Crisis Team – call 911 

On-site crisis assessment and intervention for children and adults experiencing a mental health crisis. The team is staffed by nurses, psychotherapists, and social workers. 

Mobile crisis and law enforcement personnel are dispatched on all mental health crisis calls in Polk County. The first people to arrive to the situation will be police officers. 

Psychiatric Urgent Care for Children & Adults 

Walk-in appointments for children and adults who need mental health services, including psychiatric evaluation and assessment, addiction medicine, crisis services and community resources. Patients under 18 years of age must have a parent or guardian with them. 

UnityPoint Behavioral Health Urgent Care

Hours: Mon-Fri 9am-5pm

1250 East 9th Street
Des Moines, IA 50316
(515) 263-2632

Psychiatric Urgent Care for Adults Only 

Walk-in appointments for people 18 years of age or older who are experiencing a mental health crisis. The psychiatric Urgent Care is staffed with psychiatric nurse practitioners, licensed therapists, nursing staff, service coordinators, and psychiatric technicians. Services include mental health assessment, medication management, counseling and service coordination for healthcare and basic needs.

Broadlawns Psychiatric Urgent Care

Hours: Mon-Fri 9am-5pm

1801 Hickman Road
 Des Moines, IA 50314
[Center Building, First Floor]

Virtual Visits Available
Call Broadlawns’ Psychiatric Urgent Care Clinic to schedule Crisis Services in Polk County, Iowa 
(515) 282-5742

23 Hour Crisis Observation Center for Adults

The Crisis Observation Center (COC) is available for adults 18 years of age or older who are experiencing psychiatric/psychological stress which does not require hospitalization. The COC provides a safe, calm environment where people can meet with a nurse and a therapist, and get help to set up mental health appointments and services. The COC staff may also coordinate an assessment by a mental health medication provider, if appropriate. The length of stay is up to 23 hours.

Broadlawns Crisis Observation Center is open 24/7 

1801 Hickman Road
Des Moines, IA 50314
[West Entrance]
(515) 282-5742

Clive Behavioral Health Intake and Assessment Department 

Specially trained staff provide no-cost, confidential assessments and refer people to the appropriate level of care.

Clive Behavioral Health Intake & Assessment Department is open 24/7

1450 NW 114th Street
Clive, IA 50325
844-680-0504

Adult Inpatient Program

Clive Behavioral Health’s adult inpatient program is designed to help people 18 years of age or older with a behavioral health disorder or co-occurring disorder achieve long-term stability. Dual diagnosis treatment for adults who are experiencing both behavioral health and drug/alcohol use is available. 

Child & Adolescent Inpatient Program

Clive Behavioral Health’s child & adolescent inpatient program is designed to help kids with a behavioral health disorder or co-occurring disorder achieve long-term stability. 

Child & Adolescent Intensive Outpatient Program 

A short-term treatment program helps children & teens ages 5-17 work through issues that cause emotional distress while helping them develop new coping skills to be used at home and at school. Licensed social workers and registered nurses provide programming under the direction of a psychiatry team.

Emergency Departments 

When a loved one is experiencing a mental health crisis, they have a plan to act on their suicidal, homicidal or self-harm thoughts, and you feel as if you have tried all other avenues and the current environment is unsafe, it is time to utilize an emergency room. The emergency room is used to stabilize a patient and transition them to the next appropriate treatment option.

  • Broadlawns Medical Center
    1801 Hickman Rd
    Des Moines, IA 50314
    Phone: 515-282-2200 
  • Clive Behavioral Health Hospital
    1450 NW 114th Street
    Clive, IA 50325
    Phone: 844-680-0504
  • Iowa Lutheran Hospital
    700 East University Avenue
    Des Moines, IA 50316
    Phone: 515-263-5120
  • Iowa Methodist Medical Center
    1200 Pleasant Street
    Des Moines, IA 50309
    Phone: 515-241-6213 
  • Methodist West Hospital
    1660 60th Street
    West Des Moines, IA 50266
    Phone: 515-343-1200 
  • MercyOne Des Moines Medical Center
    1111 6th Avenue
    Des Moines, IA 50314
    Phone: 515-247-3211 
  • MercyOne West Des Moines Medical Center
    1755 59th Place
    West Des Moines, IA 50266
    Phone: 515-358-8280 

Crisis Services in Dallas County, Iowa 

Dallas County Mobile Crisis Response Team 

1-844-428-3878

The Mobile Crisis Response Team provides on-site crisis assessment and intervention for children, youth, and adults experiencing a mental health crisis. A team of trained brain health experts travel to your home, office, or school in an unmarked car to provide whatever services are needed in a familiar environment. 

For emergency assistance in a mental health crisis call 911 Explain the situation to the dispatcher, that it is a mental health crisis, and request the Mobile Crisis team to assist. The first people to arrive will be police officers. Officers maintain safety at the scene and determine if the Mobile Crisis team is needed. 

Safe Harbor Crisis Stabilization Center

A safe place where people who are experiencing a mental health crisis can voluntarily access crisis intervention services for three to five days. Professionals identify appropriate community resources to assist in long-term recovery.

Safe Harbor Crisis Stabilization Center is open 24/7

706 S Cedar Ave
Woodward, IA 50276
515-642-4125

Safe Harbor Transitional Living Program 

Short term (2-3 month) housing for people coming out of s placement or hospitalization who need to redevelop skills needed to be successful in the community. People living with mental health conditions or disabilities are paired with professionals to help them reach their highest levels of independence.
Phone: 515-642-4125

Crisis Services in Madison County, Iowa Madison County 

To access 24/7 Mobile Crisis Response, call 1-855-581-8111

Two-person response teams perform crisis assessments and determine if suicidal or homicidal ideations are present, determine if de-escalation and stabilization in the field are possible, and create a safety plan. 

For emergency assistance in a mental health crisis call 911 

Explain the situation to the dispatcher, that it is a mental health crisis, and request the Mobile Crisis team to assist. The dispatcher will determine if the Mobile Crisis team is needed.